Customer service is important to Lex Risk Solutions and we aim to resolve complaints as quickly as possible.
Whilst verbal complaints are welcome, it would be preferable that any complaints are made in writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and, the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome.
Ms Roberta Saglimbene,
The Complaints Manager,
Jatco Insurance Brokers PCC Limited - Lex Risk Solutions Cell,
The Reed Centre,
“Blue Harbour”,
Ta’ Xbiex Marina,
Ta’ Xbiex XBX 1027,
Malta.
The Complaints Manager will acknowledge your letter within 5 working days explaining how we will handle your complaint. You can rest assured that we will handle your complaint fairly and promptly.
Having received a reply from the above manager, if you are still not happy with the way in which a complaint has been handled, you may also refer your complaint to:
The Office of the Arbiter for Financial Services,
1st Floor, St Calcedonius Square,
Floriana FRN 1530
Malta,
Freephone (for local calls): 80072366,
Tel: (+356) 21249245,
email complaint.info@financialarbiter.org.mt.
You can download a complaint form (available in Maltese and English) from www.financialarbiter.org.mt refer to the page “For Consumers” and proceed to “Submit a Complaint”.